J5W Cleaver X

FREE SHIPPING ON ALL ORDERS

We are glad to bring our customers great value and service. 

SHIPPING TIMES

Shipping time varies by location. These are our estimates:

*This doesn't include our Processing time which is usually 1 - 2 days.

*All shipping times exclude clearance/customs delays

Shipping to Over 200 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Lost / Missing Packages

J5 Western is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

"No Information Available At The Moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent in One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Thank you for shopping with us!

 Returns

J5 Western return policy lasts 30 days. After receiving your product if you are unsatisfied after 30 days please follow these guidelines in order to receive a Return/Refund.

To be eligible for a return, your item must be in the same condition that you received it, unopened. If you are unsatisfied for whatever reason, please contact our 24-hour support staff at orders@j5western.com to receive the return address.

Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.

Refund Timeframe

Once a product is returned and accepted at the return address the customer will be full refunded, funds may take up to 2-3 business days to appear in your bank account.

If a product is damaged or you are unhappy with the product please contact orders@j5western.com. 

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@j5western.com and you will be given the return address to send your product to. 

You will be responsible for paying for your own shipping costs for returning your item.