FAQ's

We are sorry you are having trouble checking out, have you made sure the discount code was typed correctly? Discount codes are case sensitive. If it's still not working DM us on Instagram or send us an email at orders@j5western.com.

We are solely an online brand.

We ship all our products from the United States. We also offer free shipping worldwide.

We offer international shipping and accept all credit cards.

J5 Western currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

Processing for orders can take 2 to 6 days. Then US Shipping takes 2 to 3 weeks.

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our 'Track Your Order' page.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated, check out our returns page.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at orders@j5western.com.